Contact Us
Who answers what
The editorial team at Zone handles the substance of the reviews: game libraries, bonus terms, payout policies and the general reputation of an operator. Questions about a specific bonus offer, a game's rules or how a casino treats its players belong here. Matters tied to your own account do not.
Deposits, withdrawals, verification, account closures, self-exclusion and any dispute about your balance sit squarely with the operator. Only the casino can see your transaction history, your identity documents or your session logs. The editorial team has no access to that data and cannot act on it, so routing those questions to the operator's own support is the only path that gets them resolved.
Corrections and outdated details
Casino offers shift quickly, and a bonus term or wagering requirement can change between our checks. When you spot something that no longer matches what the casino currently shows, send the detail through. Include what the page says and what the operator now displays, and the team will verify it against the casino's own terms and amend the review where the facts support it.
Factual corrections in the body of a review are treated as priority work. The team reads every such report and responds within a reasonable time, though a full investigation can take longer when the operator's terms are unclear or the discrepancy touches multiple pages.
What this channel cannot do
This contact route is for feedback about the editorial content on this website. It is not a substitute for the casino's customer service. The team cannot reset passwords, reverse charges, release pending withdrawals or extend deadlines, and any request of that kind will be redirected back to the operator.
Complaints about a casino's behaviour are read and logged. Where a pattern emerges, the team may revisit the operator's rating or add a warning to the relevant review. Individual disputes, however, remain between you and the casino, and the editorial team cannot mediate them.
Keep messages factual and specific. Screenshots, dates and the exact wording of a term help the team act faster. Vague reports about a "bad experience" carry little that can be verified and typically lead nowhere.
Anyone considering gambling should set a budget before play and stick to it. If play stops being a pastime, self-exclusion tools and help organisations exist for a reason, and using them is the responsible step.